What our Customers say...
SERVPRO of Patchogue "SAVED THE DAY" when it came to our unfortunate situation! After our own Homeowner's Insurance Company called up and sent in (an unnamed) "Clean-Up" company to our home...(which was a nightmare of an experience), we ultimately had no choice but to have another company come in to try and rectify the horrible mess we were left with... In came Dan, a confident and sympathetic gentleman, from the "SERVPRO of Patchogue". He assessed all of our damages and what was going to be required of his team when they got here. He explained everything, "IN DETAIL", about what the services would entail, leaving us with no questions or doubts. When the team arrived, they were all extremely friendly, courteous and polite. Since this was taking place in our basement, there were MANY TRIPS up and down the stairs, carrying furniture, large items and boxes. The team was extremely careful with everything and very mindful of trying to keep the floor covered and clean. This all took place during the hottest and most humid days of this Summer (85* to 90*+). We made sure we had cold bottles of water and plenty of iced cold lemonade and iced tea on hand, but, getting this team to take breaks didn't happen too often. We are incredibly happy with the service provided by this team, led by the Crew Chief Joe, and the very friendly office staff we spoke with on the phone (They really actually get your information and messages that you leave for someone correct...because they care)! So, if you're going to call a company... CALL "SERVPRO OF PATCHOGUE" and if your insurance company is calling for you, DON'T BE FOOLED... DEMAND "SERVPRO OF PATCHOGUE"!After all, you pay for the insurance policy!
Excellent service and great knowledgeable staff!
Overall performance was great! The work was very neat. They placed the furniture back just as it was originally, you almost wouldn't have known they were in my home. Rich was a pleasure to work with!
Hi Shannon,It was a pleasure meeting you today. I can not thank you and your crew enough for helping our family in the mess we are in. You are all so amazing, professional and helpful in this rough time. Thank you again. Talk to you soon. Thanks again!
We had the most disgusting and foul odor throughout the entire house resulting from hours of protein smoke. SERVPRO of Patchogue assigned a project manager who took care of everything from insurance to cleaning to finding someone to take care of our clothing. We went out of town for a week and when we came back everything was taken care of.
We couldn't have made a better choice.
Laura and Shannon were absolute angels sent to me!
Joe and I would like to thank you, Mark, and your entire team for your help. You made an extremely difficult time for us easier by knowing our home and our belongings were so cared for. In addition, Jose and his crew did an outstanding job cleaning the house post construction. We are so very grateful to all of you.
This company was AWESOME!!!!!!!! The owner Rich was very informative and explained everything to me every step of the way. They cleaned my ENTIRE house top to bottom after a puff back from my burner. They cleaned in places I didn't even know existed! A VERY SPECIAL shout out to Mark the crew chief for his great communication and extra special attention to every single detail! They made a nightmare a lot less painful!
Had a flood in my basement. Called SERVPRO!! My lucky day!! Got the Patchogue branch!! Unbelievable!! Melanie and Tom were amazing!! The professionalism can't be matched. They made everything ok. Can't thank them enough!! Hope to never have this happen again but if we did Melanie and Tom would be the people I would turn to!! Thank you, thank you , thank you!!!
We recently had the dreaded flooded basement, cause by last Fridays rain !! Although our insurance put us in touch with SERVPRO, they would not cover any damage. By the time we contacted SERVPRO it was about 5:30pm Friday. Melanie answered the phone immediately, she already left the office and was shopping for her family. She left the store and was at our home within 15 minutes. I was extremely suprised by her compassion, I wasn't expecting that. Her expertise I was, and boy did she deliver!!! She assessed the damage and went to work, explaning everything as she went along. Soon Tom arrived with the dehumidifiers and air movers. He too, was just a knowledgeable, nice caring person. They were fine with letting my husband doing the rip out himself. By 7:00 everything was in place. Everything they predicted would happen in the next few days, happened exactly as they said! Tom came and checked our moisture levels 2 more times. Melanie tried with our insurance company and called us to check on our progress. Finally, they worked with us with the price, knowing we weren't getting reimbursed from the insurance and we'll have a hefty cost replacing our floors and walls. I really hope we never need their help again, but, if we do they will be the first people we call !
Cant say enough about this team. We recently had a flood in our house (surprise!) and Tom, Melanie and team came to the rescue. They where friendly, fast and efficient and explained everything. They did all of the work for us! In a time like this when you just get sideswiped, it was really refreshing to have a company like this come in and help. It's not wonder every star on FB is a 5 star!
I wanted to let you know that I am very pleased with the excellent and professional work you and your employees did in cleaning out & restoring the condo after the water damage. I want to thank you for going out of your way to make sure everything was done perfectly and to my satisfaction. You were prompt and courteous thought this very emotional time - your company provided excellent service and the work done was meticulous! I would strongly recommend you and your company, SERVPRO of Patchogue, to anyone and I thank you and your staff once again for your outstanding service! Not only is your work superior, but you run an organized and honest business! Thank You!Thank You!
Simply the best! Better than all the rest! Great Job!
Great people love them all like family!
I recently had a kitchen fire and Trish from my insurance company had sent SERVPRO of Patchogue to clean it up for me...I could never have imagined what an awesome job they would do!
My first contact was with Melanie and she really explained all the services they offered and the benefits of them.
When they arrived the following day, I met Tom...he put me at ease explaining that there would be a lot of people in my house working and how it could be overwhelming. He was right BUT it was not that bad.
The owner even came on site... all I can say is he can be real proud of his staff! They worked so hard from 9am until 5pm (only one break), very friendly, polite & professional! I felt so comfortable with this team that on day 2, I left them in the house alone with my 2 dogs and went to work!!
They took a horrible experience of a kitchen fire and made my house livable---no more smoke smell or soot anywhere!!
I would like to thank Melanie and the SERVPRO Team of Patchogue for their superior service. Their response to our call to clean our home after extensive construction was amazing. They left my home in better condition than prior to the water leak that damaged most of our home. I cannot say thank you enough. Melanie and her team did exactly as they said and more. Should I ever need this type of service again, I will not hesitate to call them again.
This company is terrific, fast, dependable, and they do a great job cleaning up! Couldn't even tell I had a pipe burst til you looked up, not a speck of dust left behind!
“Everyone was extremely helpful throughout the process. I have zero complaints and am very appreciative for all their help and how friendly all staff was during this difficult process”
The guys were very polite and courteous! Excellent Workmanship!!!
I would not change anything! This was the best customer service experience I've had. Melanie, Chris and Mike were great!!!
There are No Words!!! Everything is a thousand times better! Mark + Melanie + crew were exceptional, courteous, warm and positive!
After coming home to a flood in my basement Melanie and her crew made my nightmare go away. The crew were all professional and respectful. I was dealing with this by myself and they were both helpful and patient with my questions. I would recommend them in a heartbeat. Thank you!
Just want to thank Tom and Mike for doing such a fantastic job removing water damage from my basement. They were kind, sweet and very knowledgeable. Tom explained everything first and they both answered any questions or concerns. I couldn't walk to the basement after recent ankle surgery so they brought me the damaged boxes on plastic to go over. Before leaving with fans and dehumidifier in place, they even hooked tubing into kitchen sink for humidifier knowing I couldn't get downstairs. And they cleaned my hardwood under the tarp before going! Rich, the owner, set up the appointment immediately. Despite having to remove some stored items, you made a first time in need actually a pleasant experience! Thank you!
"Thanks for doing a great job on my fathers apartment!
Peace and Love,
"To: SERVPRO of Patchogue
Dear Melanie and Mark,
I want to Thank both of you very much for resolving what was a bad situation with no end in sight.
Both of you came here & handled everything better than I ever could have expected. Thank You Very Much!!
Both of you came here immediately after you were called, explained the situation we had here & clearly explained what was needed to be done to resolve the problems.
You handled everything quickly, decisively, professionally & very, very friendly. You were here everyday exactly at the time you said you would be here & you finished with everything when you said you would.
You handled everything here like the situation & problems were your problems & like it had happened to you at your house.
Your concern to resolve everything, the way you would take the time to do more than was expected & the way you would talk with me, made me feel like we knew each other for years & we were great friends for years.
I will always recommend both of you & Servopro of Patchogue to everybody that I know.
Have a Happy & Healthy New Year to both of you & your families.
Thank You Very Much,
Thank you Melonie for your help and understanding, your men did a great job. We will highly recommend you to anyone in need of this service.
Very professional and knowledgeable! Highly recommend Rich and the team if you want dependable caring people on your side :) Great Job especially during a very stressful storm situation!
The amazing crew at SERVPRO of Patchogue helped my family though a really tough time when mold was discovered in my home. They came and and really just took over where I was unable to.. During such a terribly rough and confusing time, Rich and his crew just made everything easier to deal with and to get through... I highly recommend them. 5 star service from start to finish.
In February during the extremely low temperatures I had a frozen pipe break. I was panicked. I called SERVPRO of Patchogue who was highly recommended to me by a friend, and I am so glad I did. From start to finish Rich was attentive, courteous, and extremely professional. I could not have asked for it to have been handled any quicker. If you find yourself in a similar situation I would highly recommend.
I called with a minor problem, and Melanie was definitely more helpful than most, knowing how minor of a job it was she took the time to explain how I can take care of the situation on my own. Thank you!
After having a water damage due to the winter storm in February, Melanie and her team came in and helped me with getting my home back in order. When it happened, it seemed daunting and confusing as to how the process was going to work but she and her crew helped every step of the way.
They were neat, professional and compassionate with understanding about how nervous I was! I would recommend SERVPRO of Patchogue for any emergency or clean up needs you may have!
I had the misfortune of experiencing a horrible sewage back up in my basement. Rich and his team responded immediately to assess the situation. What could have turned into a nightmare, went much smoother thanks to Rich's knowledge and compassion. He answered all my questions and made me feel at ease. From on the job site, to dealing with Shannon and Laura in the office, everyone showed nothing but professionalism the entire time. Hopefully you never experience something like this, but if you do I would highly recommend SERVPRO of Patchogue!
My wife and I would like to thank Rich and the entire SERVPRO of Patchogue team for their personal attention when treating our basement for mold.
Rich had a company come in to conduct mold readings and the discovery was very high levels of mold. He described in great detail how he was going to conduct the cleanup and removal of the mold spores. Rich also gave us great advise on how to prevent any mold from ever coming back.
Once the cleaning and remediation was complete a new set of readings were taken, and there were no mold spores in the air.
My wife and I were relieved.
Your company's professionalism was very comforting during this time of extreme duress for us. And most importantly the team was extremely respectful and went out of the way to help us in any way they could.
SERVPRO of Patchogue made an extremely difficult situation to deal with into a pleasant experience in the end.
Thank you and your company again for much appreciated assistance.
I would like to give a special thanks to SERVPRO of Patchogue for their wonderful job! Laura and her crew were very professional, courteous and knowledgeable.
I had a flood that devastated three floors in my home and State Farm Insurance Company recommended SERVPRO of Patchogue to pack and store my furniture in their climate controlled warehouse while my floors were refinished. My belongings were handled with care and everything came back in perfect condition! Excellent job!
Not only did Laura coordinate and orchestrate the entire operation to ensure that everything went smoothly from beginning to end, she was on site and hands on treating our items as if they were her own.
Thank you for such exemplary customer service!
At this very emotional time your company provided excellent, meticulous service with a caring, considerate staff from the men that worked in our home to the girls that packed any of our belongings that could be saved. I would strongly recommend you and your company to anyone and I thank you and your staff for your empathy and outstanding service! Not only is your work superior, but you run an organized and honest business.
I wanted to let you know that I am very pleased with the excellent and professional work you and your employees did in cleaning out and restoring our condo after the pipe burst. I would like to thank you for being on site the whole step of the way going out of your way to make sure everything was done perfectly and to my satisfaction. I would highly recommend SERVPRO of Patchogue to anyone who is unfortunate enough to have to go through this. Your compassion is outstanding.
Thank you to the fine people at SERVPRO of Patchogue for your generous donation to Active Heroes and our team, The Strong Island Warriors.
March 25, 2015 at 6:15pm I recently had a "puff back" from my oil furnace - my house looked like someone dipped a paint brush in black soot and shook the brush in every room. I was completely overwhelmed. My insurance company recommended SERVPRO of Patchogue and I am so grateful they did. Amazing people, off the charts amazing job! In one day my home looked like my house again. Awesome job!
5 star Melanie Accardi and Mark Delfino of SERVPRO of Patchogue have been an absolute pleasure to work with! They had a sense of urgency that matched my own, compassion for my kids and pregnancy, eased my worries, communicated endlessly and promptly with our adjuster, treated my family and I with professionalism, and even dusted my picture frames for me! I seriously cannot thank them enough!! Service like that is hard to come by.
Allstate Insurance: Jeffrey Freund
November 12, 2015 ·
Our concierge members SERVPRO of Patchogue, 631-924-1801, are our business of the week! Be sure to give a call in regards to all damage and restoration services!
Polite, professional, and thorough service. If I would ever need this type of service again, my first call would be to these folks.
This company is very knowledgeable of home owners insurance and mold and leaks. Sincerely a great company, compassionate, caring, thorough. I highly recommend them A++++ March 13, 2015 ·
Melanie Accardi & her team were amazing.I had a huge flood & was not able to get to the location right away.She made the entire experience stress free.I truly felt she was there to help me & had a lot of experience & knowledge about the process.My adjuster had worked with her prior & she took the fear and stress out of the experience & I am grateful.They were fast, efficient & incredibly communicative at all hours of the day.I would highly recommend them to anyone.
A HUGE thank you to the INCREDIBLE staff at SERVPRO!!! Rich , Shannon, Laura, you made a devastating experience a lot easier to handle from the day you walked into our home . Your high standards of professionalism of quality and service by far exceeded a 10 !!!!!! Your Staff handled our family with care and compassion as if we were your family. I just cant Thank all of you enough, looking forward to seeing you back here for our celebration party in June !!!!!
I am writing this to advise on what a great experience I had with Laura and her team on 9/9/14. This was one of the toughest experiences I had to go through thus far in life. A lot of memories were lost, but Laura was there with compassion, patience and even gave me a hug when I had a crying moment. I really wanted to let you know what a valuable person and team you have.
I would like to take this moment to thank Rich and the entire SERVPRO of Patchogue team for the wonderful job they did in restoring my home and the fire we had. I truly appreciate how quickly your team was able to handle the clean up and get the toxic smells out of our home. You all worked very fast with professionalism and compassion to get us back into a safe home.
Active Heroes would like to thank you for your contribution to the Carry the Fallen event in Holtsville, NY! We greatly appreciate your support in making this event a success! Many thanks, The Active Heroes
***** 5 stars!!!!
Mike and the crew did an excellent job on our home. Their attention to detail and true professionalism can't be beat. When dealing with water, mold pets and small children you need a dependable company that is going to make your home safe, SERVPRO did just that!! Melanie is an absolute pleasure to work and helped make a very stressful situation easier. SERVPRO Patchogue goes above and beyond and I will continue to recommend them to friends and family in the future. Thanks again guys!