What our Customers say...
Water Damage Testimonials
SERVPRO of Patchogue "SAVED THE DAY" when it came to our unfortunate situation! After our own Homeowner's Insurance Company called up and sent in (an unnamed) "Clean-Up" company to our home...(which was a nightmare of an experience), we ultimately had no choice but to have another company come in to try and rectify the horrible mess we were left with... In came Dan, a confident and sympathetic gentleman, from the "SERVPRO of Patchogue". He assessed all of our damages and what was going to be required of his team when they got here. He explained everything, "IN DETAIL", about what the services would entail, leaving us with no questions or doubts. When the team arrived, they were all extremely friendly, courteous and polite. Since this was taking place in our basement, there were MANY TRIPS up and down the stairs, carrying furniture, large items and boxes. The team was extremely careful with everything and very mindful of trying to keep the floor covered and clean. This all took place during the hottest and most humid days of this Summer (85* to 90*+). We made sure we had cold bottles of water and plenty of iced cold lemonade and iced tea on hand, but, getting this team to take breaks didn't happen too often. We are incredibly happy with the service provided by this team, led by the Crew Chief Joe, and the very friendly office staff we spoke with on the phone (They really actually get your information and messages that you leave for someone correct...because they care)! So, if you're going to call a company... CALL "SERVPRO OF PATCHOGUE" and if your insurance company is calling for you, DON'T BE FOOLED... DEMAND "SERVPRO OF PATCHOGUE"!After all, you pay for the insurance policy!
Joe and I would like to thank you, Mark, and your entire team for your help. You made an extremely difficult time for us easier by knowing our home and our belongings were so cared for. In addition, Jose and his crew did an outstanding job cleaning the house post construction. We are so very grateful to all of you.
We recently had the dreaded flooded basement, cause by last Fridays rain !! Although our insurance put us in touch with SERVPRO, they would not cover any damage. By the time we contacted SERVPRO it was about 5:30pm Friday. Melanie answered the phone immediately, she already left the office and was shopping for her family. She left the store and was at our home within 15 minutes. I was extremely suprised by her compassion, I wasn't expecting that. Her expertise I was, and boy did she deliver!!! She assessed the damage and went to work, explaning everything as she went along. Soon Tom arrived with the dehumidifiers and air movers. He too, was just a knowledgeable, nice caring person. They were fine with letting my husband doing the rip out himself. By 7:00 everything was in place. Everything they predicted would happen in the next few days, happened exactly as they said! Tom came and checked our moisture levels 2 more times. Melanie tried with our insurance company and called us to check on our progress. Finally, they worked with us with the price, knowing we weren't getting reimbursed from the insurance and we'll have a hefty cost replacing our floors and walls. I really hope we never need their help again, but, if we do they will be the first people we call !
Cant say enough about this team. We recently had a flood in our house (surprise!) and Tom, Melanie and team came to the rescue. They where friendly, fast and efficient and explained everything. They did all of the work for us! In a time like this when you just get sideswiped, it was really refreshing to have a company like this come in and help. It's not wonder every star on FB is a 5 star!
After coming home to a flood in my basement Melanie and her crew made my nightmare go away. The crew were all professional and respectful. I was dealing with this by myself and they were both helpful and patient with my questions. I would recommend them in a heartbeat. Thank you!
I wanted to let you know that I am very pleased with the excellent and professional work you and your employees did in cleaning out and restoring our condo after the pipe burst. I would like to thank you for being on site the whole step of the way going out of your way to make sure everything was done perfectly and to my satisfaction. I would highly recommend SERVPRO of Patchogue to anyone who is unfortunate enough to have to go through this. Your compassion is outstanding.
Polite, professional, and thorough service. If I would ever need this type of service again, my first call would be to these folks.
I am writing this to advise on what a great experience I had with Laura and her team on 9/9/14. This was one of the toughest experiences I had to go through thus far in life. A lot of memories were lost, but Laura was there with compassion, patience and even gave me a hug when I had a crying moment. I really wanted to let you know what a valuable person and team you have.